What’s the difference between adding a User and adding a Recipient?

๐Ÿ‘ฅ Users vs. Recipients โ€“ What’s the Difference?

Both Users and Recipients on a PostScan Mail account will use the same mailing address and are required to submit a notarized USPS Form 1583 (Postal Consent Form) to legally receive mail.

Below are the key differences between the two roles:


๐Ÿ“ฉ Recipients:

  • Receive all mail within one shared mailbox
  • Share login credentials with the primary account holder
  • Cannot make mail handling requests (e.g., scan, forward, shred)
  • Can only receive mail on their behalf
  • Ideal for families, roommates, or shared access situations

๐Ÿ” Users:

  • Have their own login credentials
  • Mail is kept separate and managed in an individual user inbox
  • Can make mail item requests such as scanning, forwarding, shredding, or recycling
  • Ideal for businesses or organizations with multiple staff members needing independent access

โš ๏ธ Important Notes:

  • A person or business cannot be listed as both a User and a Recipient on the same account.
  • Every User or Recipient must:
    • Complete their own USPS Form 1583
    • Have it notarized
    • Submit it with required ID documentation

๐Ÿ“Œ Mail received before the Form 1583 is completed and approved is at risk of being returned to sender and not uploaded to the mailbox.


๐Ÿ“ž Questions?