What’s the difference between adding a User and adding a Recipient?

👥 Users vs. Recipients – What’s the Difference?

Both Users and Recipients on a PostScan Mail account will use the same mailing address and are required to submit a notarized USPS Form 1583 (Postal Consent Form) to legally receive mail.

Below are the key differences between the two roles:

📩 Recipients:

  • Receive all mail within one shared mailbox
  • Share login credentials with the primary account holder
  • Cannot make mail handling requests (e.g., scan, forward, shred)
  • Can only receive mail on their behalf
  • Ideal for families, roommates, or shared access situations

🔐 Users:

  • Have their own login credentials
  • Mail is kept separate and managed in an individual user inbox
  • Can make mail item requests such as scanning, forwarding, shredding, or recycling
  • Ideal for businesses or organizations with multiple staff members needing independent access

⚠️ Important Notes:

  • A person or business cannot be listed as both a User and a Recipient on the same account.
  • Every User or Recipient must:
    • Complete their own USPS Form 1583
    • Have it notarized
    • Submit it with required ID documentation

📌 Mail received before the Form 1583 is completed and approved is at risk of being returned to sender and not uploaded to the mailbox.

📞 Questions?