My account was recently reopened and reactivated, the PMB number was changed. Why?

🔒 PMB Number Reservation and Reassignment Policy

When an account is closed, canceled, or suspended for nonpayment, your Personal Mailbox Number (PMB) is held for a limited time.

🗓️ Reservation Period

  • Your PMB number is reserved for 180 days (6 months) from the date of account closure or cancellation.

🔁 Reassignment After 6 Months

  • After 180 days, the PMB may be reassigned to new customers at the same location.

📬 Reopening Your Account

If you request to reopen your account after the 6-month window:

  • We will check the availability of your original PMB number.
  • If it’s still available: We can reassign it to you.
  • If it has been reassigned: You will be issued a new PMB number. Reassignment is not possible once the number is active for another customer.

📞 Questions?